See our fulfillment status here.

SHIPPING POLICY

What Are The Shipping Costs?
 
United States
Standard Shipping:
0 lb - 5 lb: $4.99
Medium 5 lb - 10 lb: $14.99
Heavy 10 lb - 25 lb: $19.99
FREE STANDARD SHIPPING over $60
2-Day Express Shipping (delivered in 2 business days for orders placed before 12pm CST): $14.99  (for eligible locations)
FREE 2-DAY EXPRESS SHIPPING over $150  (for eligible locations)
Canada
Standard Shipping:
0 lb - 5 lb: $9.99
Medium 5 lb - 10 lb: $14.99
Heavy 10 lb - 25 lb: $19.99
Expedited International Shipping: $34.99
FREE STANDARD SHIPPING over $60
Australia, New Zealand, United Kingdom
0.0 lb - 20.0 lb: $16.99
Expedited International Shipping: $49.99
FREE SHIPPING over $150
International Shipping (Rest of World)
0.0 lb - 20.0 lb: $24.99
FREE SHIPPING over $150
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What Shipping Services Do You Use?
All packages, unless otherwise stipulated, once processed, go out DHL, United States Postal Service Priority International or Express Mail International. Tracking numbers are given, but the postal service does not typically allow tracking of this number until the package has been delivered. Please note that minor adjustments to the shipping rate may be required depending upon the country of shipment and the current shipping rates.
**Please allow at least 2-3 weeks for International Orders to arrive.
How Long Does It Take To Ship? 
We typically ship Monday-Friday and try to process orders placed before 12pm CST within 48 hours (except holidays and weekends). Orders submitted after 12pm CST or on weekends or holidays will take one additional business day to ship. During high demand periods, orders can be delayed by increased volume. Please be patient during these times as we work hard to get all orders out in a timely manner. During these times please allow additional 2 to 7 business days from the time your order is made for it to ship. If you have questions about your shipment please reach out to our 24/7 customer service team.
All packages, unless otherwise stipulated, once processed, are shipped via DHL, United States Postal Service First Class or Priority Mail. This service provides delivery confirmation for all of our orders. All delivery times are estimated from the time your order leaves our processing center.
For Standard Shipping Please allow 5-7 business days from the time the order leaves the processing center.
**International Orders - Please allow at least 2-3 weeks for orders to arrive for shipments outside of the United States of America.

    Domestic

    The shipping department is able to ship to street addresses and PO Boxes within the United States. The purchaser is responsible for providing the correct mailing address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We cannot be responsible for goods delivered to the wrong address.

    Packages being shipped through DHL will be delivered to the local post office for delivery.

     

     

    International

    All packages, unless otherwise stipulated, once processed, go out DHL, United States Postal Service Priority International or Express Mail International. Tracking numbers are given, but the postal service does not typically allow tracking of this number until the package has been delivered. Please note that minor adjustments to the shipping rate may be required depending upon the country of shipment and the current shipping rates.

    **Please allow at least 2-3 weeks for international orders to arrive.

    The purchaser is responsible for paying any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check the country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if you refuse the package or if it is refused by customs due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we cannot issue a refund. 

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next, contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at service@kerotin.com.

    Shipping
    To return your product, you should mail your product to:

    164 W 31st St. #140,
    Chattanooga, TN 37410
    United States


    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

     

    RETURN POLICY

    We offer a 30-Day No-Questions-Asked 100% Satisfaction Guarantee or Your Money Back. Contact Us for Return Requests

    Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.

    Additional Non-Returnable Items:

    * Gift cards
    * Downloadable software products

    To complete your return, we require a receipt or proof of purchase.

    There Are Certain Situations Where Only Partial Refunds Are Granted: (If Applicable)

    * Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

    * Any item that is returned more than 30 days after delivery

    Sale Items (If Applicable)

    Special sale bundles cannot be partially refunded. If a refund is requested as per our 30-day money back guarantee policy for a special sale bundle, all the items in the bundle must be returned for a full refund.

     

    SUBSCRIPTIONS

    Products are automatically delivered on the date from the day you placed your first order, with FREE shipping for all Subscribe & Save products. 

    ** Subscriptions are set for a minimum of one (1) delivery before you are able to cancel. After your first subscription order ships, you may cancel at any time without incurring cancellation fees.

    For more information please direct your questions regarding your subscription orders to service@kerotin.com

    Cancel Your Subscription

    In order to cancel your subscription, you will need to first login to your account or access it via your account. Click the Subscriptions tab and next to each of the products you are subscribed to you will see a Cancel button on the right if you would no longer like to receive this subscription product.